Last updated: 23 August 2026
Visual Shop respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us or use our services.
This policy explains our practices in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
This website is operated by Visual Shop Ltd (“Visual Shop”, “we”, “us” or “our”).
Website: www.visualshop.co.uk
Company: Visual Shop Ltd
Registered Address: Suite 1-22 Acorn House, 381 Midsummer Boulevard, Milton Keynes, MK9 3HP
Company Number: 06380062
Email: info@visualshop.co.uk
For the purposes of UK data protection legislation, Visual Shop Ltd is the data controller for personal information collected directly through this website and our business activities, except where otherwise stated.
2. Information We May Collect
Depending on how you interact with Visual Shop, we may collect information including:
- Your name
- Business or company name
- Email address
- Telephone number
- Information submitted through website contact forms
- Information you provide when requesting a quotation
- Information relating to projects or services you ask us to provide
- Communications between you and Visual Shop
- Billing and transaction information
- IP address and general technical information
- Browser and device information
- Website usage and interaction information
- Cookie and consent preferences
- Marketing preferences
We only aim to collect information that is reasonably required to operate our business, respond to enquiries and provide our services.
3. How We Collect Your Information
We may collect personal information when you:
- Complete a contact or enquiry form
- Contact us by email or telephone
- Request a quotation
- Become a Visual Shop client
- Purchase or enquire about our services
- Subscribe to marketing communications
- Communicate with us through social media
- Visit or interact with our website
Certain technical information may also be collected automatically through cookies, analytics systems, security services and server logs.
4. How We Use Your Personal Information
We may use personal information to:
- Respond to enquiries
- Prepare quotations and proposals
- Provide our services
- Manage client projects
- Communicate with clients
- Provide website support and management
- Process and maintain business records
- Issue invoices and manage payments
- Improve our website and services
- Maintain website security
- Diagnose technical problems
- Understand how visitors use our website
- Prevent fraud or misuse
- Meet legal, accounting and regulatory obligations
- Send marketing communications where permitted
We will not use personal information for purposes that are incompatible with the reasons it was collected unless permitted or required by law.
5. Our Lawful Bases for Processing
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely upon:
- Contract – where processing is necessary to provide services you have requested or to take steps before entering into a contract.
- Legitimate Interests – where processing is reasonably necessary for operating and improving our business, communicating with customers, maintaining security or providing our services, provided those interests do not override your rights.
- Consent – where you have given us permission to process your information for a particular purpose.
- Legal Obligation – where we need to process or retain information to comply with applicable laws and regulations.
The appropriate lawful basis will depend on the type of information and the reason it is being processed.
6. Contact Forms
When you submit information through a contact form on our website, the information you provide is used primarily to respond to your enquiry and provide information about our services.
Contact form information may be sent to us by email and may also be stored within our website, email systems or other business systems where necessary.
Please avoid sending sensitive personal information through general website contact forms unless it is necessary.
7. Client Information
If you become a Visual Shop client, we may need to retain information relating to your business, website, projects, communications, invoices and services.
Where we provide website development, support or management, we may also be given access to systems belonging to our clients, such as websites, hosting accounts or other third-party services.
Any access provided to Visual Shop is used for the purpose of delivering the agreed services and should be limited to what is reasonably necessary for that work.
8. Cookies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, improve performance, maintain security and understand how visitors use the website.
Some cookies are essential for the website to operate correctly. Other cookies, such as certain analytics or marketing cookies, may require your consent before they are placed on your device.
Where required, you can manage your preferences through the website’s cookie consent system.
For further information, please see our Cookie Policy.
9. Website Analytics
Visual Shop may use analytics services to understand how visitors interact with our website.
Analytics information can include pages visited, approximate location, device type, browser, referral source and how visitors navigate through the website.
Where consent is required for analytics technologies, they should only be activated after the appropriate consent has been obtained.
10. Google Services
Visual Shop may use services provided by Google for website analytics, hosting, performance, advertising or other business purposes.
Depending on the services enabled, Google may process technical information relating to visitors.
Where applicable, the use of non-essential Google technologies is subject to appropriate cookie and consent controls.
11. Cloudflare and Website Security
Our website may use Cloudflare services to improve website security, reliability and performance.
Cloudflare may process technical information, such as IP addresses, request information and security-related data, when providing these services.
This processing helps us protect the website against malicious traffic, security threats and other forms of abuse.
12. Third-Party Service Providers
We may use trusted third-party companies to help operate our website and business.
These may include providers of:
- Website hosting
- Cloud infrastructure
- Email services
- Website security
- Analytics
- Backup services
- Accounting and invoicing
- Customer communication
- Website development tools
- Marketing platforms
- Social media services
These providers may process personal information where necessary to provide their services to us.
Where required, we take reasonable steps to ensure that organisations processing personal information on our behalf provide appropriate data protection and security safeguards.
13. Sharing Your Personal Information
Visual Shop does not sell your personal information.
We may share information with service providers where necessary to operate our business or provide our services.
We may also disclose information where required by law, regulation, court order or another lawful authority, or where reasonably necessary to protect our legal rights, systems, customers or business.
14. International Data Transfers
Some technology and service providers may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps where required to ensure that suitable safeguards are in place in accordance with UK data protection requirements.
15. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting, contractual or regulatory requirements.
Different information may therefore be retained for different periods.
When information is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it.
16. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
Measures may include secure hosting, SSL encryption, access controls, website security systems, software updates, backups and other appropriate security practices.
However, no website, internet connection or electronic storage system can be guaranteed to be completely secure.
17. Marketing Communications
Where permitted, we may occasionally contact existing or prospective customers about Visual Shop services that may be relevant to them.
Where consent is required, we will obtain it before sending marketing communications.
You can ask us to stop sending direct marketing communications at any time by using an unsubscribe facility where provided or by contacting us directly.
18. Social Media
Visual Shop may maintain profiles on social media and video platforms.
If you communicate or interact with us through these platforms, the platform provider may process your personal information according to its own privacy policies and terms.
We recommend reviewing the privacy settings and policies of any social media services you use.
19. Links to Other Websites
Our website may contain links to third-party websites.
Visual Shop is not responsible for the privacy practices, security or content of websites operated by other organisations.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
20. Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you rights including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Request restriction of processing
- Object to certain processing
- Request transfer of certain information
- Withdraw consent where processing relies upon consent
These rights are subject to legal conditions and exemptions and may not apply in every circumstance.
To exercise a data protection right, please contact Visual Shop using the details provided in this Privacy Policy.
We may need to verify your identity before completing certain requests.
21. Complaints
If you have concerns about how Visual Shop handles your personal information, please contact us first so that we have an opportunity to investigate and address your concerns.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Information about your rights and how to make a complaint is available from the ICO.
22. Children’s Privacy
Visual Shop’s website and services are intended primarily for businesses and adults.
We do not knowingly seek to collect personal information from children through this website.
23. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or legal requirements.
The latest version will be published on this page and the “Last updated” date will be amended where appropriate.
24. Contact Visual Shop
If you have questions about this Privacy Policy, how we use personal information or wish to exercise your data protection rights, please contact:
Visual Shop Ltd
Suite 1-22 Acorn House
381 Midsummer Boulevard
Milton Keynes
MK9 3HP
info@visualshop.co.uk
www.visualshop.co.uk