Keeping a website running properly takes ongoing work. Updates, security, backups, technical issues, content changes and product management can all take valuable time away from running your business.
At Visual Shop, we offer flexible Website Support and Management services ranging from occasional pay-as-you-go assistance through to complete management of business and eCommerce websites.
Choose the level of support you need, and if your requirements change, your support plan can change with you.
1. Pay As You Go
Ideal for businesses that don’t require regular website support but occasionally need professional help.
With Pay As You Go, there is no ongoing support commitment. Simply contact Visual Shop when you need assistance, and we can investigate the work required.
Typical work can include:
- WordPress and WooCommerce problems
- Plugin and theme issues
- Website errors and broken layouts
- Content and image changes
- New pages or website sections
- Performance problems
- SSL and hosting issues
- Mobile display problems
- General website improvements
You only pay for the work you require.
2. Support Only
Our Support Only service is designed for businesses that are comfortable managing their own website but want someone available when something goes wrong.
If your website develops an error, an update causes a problem, or an important feature stops working, Visual Shop is there to help investigate and resolve the issue.
Think of it as having experienced website support available when you need it most.
3. Advanced Support
For businesses that want a more proactive approach, Advanced Support helps keep your website secure, up to date, and healthy.
Rather than waiting for something to go wrong, Visual Shop can regularly monitor and maintain important areas of your website.
Advanced Support can include WordPress updates, plugin and theme updates, security monitoring, backups, website health checks, performance monitoring, error checking and general technical assistance.
We can also provide ongoing help and advice when you are considering changes, adding functionality or looking for ways to improve your website.
The objective is simple: identify potential problems before they become bigger problems.
4. Website Management
For Business and Non-eCommerce Websites
Our Website Management service is designed for businesses that want Visual Shop to handle the day-to-day management of their website.
It includes the benefits of Advanced Support together with an agreed level of ongoing website content management.
Depending on your plan, this can include a set number of website updates, content changes or new pages each month.
We can update text, replace images, add services, create landing pages, publish company information and make ongoing improvements to keep your website accurate and professional.
This is ideal for businesses that want an actively managed website without needing an internal website administrator.
5. eCommerce Website Management
Complete Support for Online Shops
Running an eCommerce website requires considerably more ongoing management than a standard business website.
Our eCommerce Website Management plans are designed for online retailers that want Visual Shop to provide ongoing technical support, product management and website assistance.
Different plans are available depending on the number of new products you need adding each month and the level of ongoing management required.
Services can include new product listings, product images, titles, descriptions, specifications, categories, pricing updates and other product information.
We can also monitor and maintain existing products, helping identify outdated information, missing images, incorrect product data, discontinued products, broken links and other catalogue issues.
New Product Listings
Adding products properly takes time.
Visual Shop can prepare and publish new products with professionally structured product titles, descriptions, specifications, images, categories and other required information.
Where your plan includes our wider Product Content services, we can also provide photography, image optimisation, AI imagery, graphics, video and additional product marketing content.
Different eCommerce Management plans are available based on the approximate number of new products being added each month.
Existing Product Monitoring
Large online shops naturally develop inconsistencies over time.
Visual Shop can help monitor existing product listings and identify areas that need attention. This could include missing information, outdated content, poor-quality images, incorrect categorisation or products that require updating.
Regular catalogue maintenance helps keep your online shop professional, accurate and easier for customers to use.
Website Health and Performance
A website can appear to be working normally while problems are developing behind the scenes.
Depending on your support plan, Visual Shop can monitor important areas including WordPress health, WooCommerce, plugins, themes, PHP compatibility, security, backups, SSL certificates, website errors and performance.
Where appropriate, we can also work with your hosting provider, Cloudflare and other website services to help investigate technical problems.
Updates, Backups and Security
WordPress websites rely on a combination of WordPress itself, themes, plugins and server technology.
Keeping everything updated is important, but updates should also be managed carefully.
Visual Shop can help manage WordPress core, plugin and theme updates, check the website following important changes and help resolve compatibility issues when they occur.
Backup and security checks can also form part of your support plan, providing an additional layer of protection and reassurance.
Help and Professional Advice
Sometimes you don’t need something fixed – you simply need to know the best way forward.
Our ongoing support plans give you access to practical advice about your website, including new functionality, plugins, WooCommerce features, hosting, performance, website structure and future development.
Having someone who already understands your website can make changes and problem-solving considerably faster.
Total Peace of Mind
Our highest level of Website Management is designed for businesses that simply want their website looked after.
Instead of worrying about updates, technical problems, new products, content changes and ongoing maintenance, Visual Shop becomes your website management partner.
You concentrate on running your business while we concentrate on keeping your website updated, secure, healthy and moving forward.
Support That Grows With Your Business
Every website is different, so we offer different levels of support rather than trying to fit every business into the same package.
Whether you need occasional assistance, technical backup when things go wrong, proactive maintenance or complete website and eCommerce management, Visual Shop can provide a level of support that suits your business.
Pricing for Website Support & Management, together with our SEO and Digital Marketing plans, is listed separately on the Pricing page of this website.
Your Website. Supported. Managed. Protected.